Grievance Officer · Food delivery

Zomato — Grievance Officer contact

Send a DPDP Act request to Zomato in one click. Verified Grievance Officer contact (where editorially confirmed), the official privacy page, and a copy-paste letter that covers all five Data Principal rights.

Food discovery and delivery. Holds your address book, location history, order history, payment methods and dietary inferences.

Company details

Brand: Zomato
Legal entity: Zomato Limited
Sector: Food delivery
Homepage: www.zomato.com
Privacy policy: Open official policy →
Grievance Officer: grievance@zomato.com

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Sending to grievance@zomato.com. Always send from the email address the company has on file for you so they can verify your identity from the headers.

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Subject

DPDP Act request — Grievance Officer (Section 8(9)) | Zomato

Body

To the Grievance Officer / Data Protection Officer,
Zomato

I am a Data Principal under the Digital Personal Data Protection Act, 2023.
I am writing to you under Section 8(9) of the Act (publication of a
Grievance Officer) to exercise the following right(s) — please keep one and
delete the rest:

  [ ] Section 6(4) — withdrawal of consent (stop further processing).
  [ ] Section 11    — access (summary of data held, processing activities,
                      and the identities of every other party my data has
                      been shared with).
  [ ] Section 12(2) — correction / completion / updating.
  [ ] Section 12(3) — erasure of all personal data not legally required to
                      be retained.
  [ ] Section 14    — nomination of a person to exercise my rights.

Please link this request to my account using:
  • Registered email: [your email]
  • Registered phone: [+91 ...]
  • Account / customer ID: [if known]

I expect an acknowledgement within a few business days and a substantive
response within 30 days. If verification of identity is needed, please use
a reply to this email address or a one-time code to the registered phone —
both confirm I control the account.

If I do not hear back, I will proceed under Section 13 (grievance redressal)
and, if needed, file a complaint with the Data Protection Board of India.

Sincerely,
[Your full name]
[Date]

Most-used rights for this company

Pick the request that matches your situation

Delete my Zomato data →

Section 12(3) erasure — the strongest single request. Combines with withdrawal of consent for maximum effect.

Stop Zomato marketing →

Section 6(4) withdrawal — within 48 hours of receipt, all promotional contact must stop.

See what Zomato holds on me →

Section 11 access — a summary of the data, the processing activities, and every third party they shared it with.

If Zomato ignores you →

Escalate to the Data Protection Board of India. The DPB can fine them up to ₹250 crore — a credible threat that often unsticks slow responses.