Delete data · Utilities & government

How to delete your data from IRCTC

Send a Section 12(3) erasure letter to IRCTC in one click — the Grievance Officer email (where editorially verified), the official privacy page, and a pre-filled letter that also withdraws your consent and stops third-party sharing.

Online train and tatkal ticketing. PNR history, passenger details, payment instruments — a chunky public-sector record.

IRCTC contact

Legal entity: Indian Railway Catering & Tourism Corp.
Homepage: www.irctc.co.in
Privacy policy: Open official policy →
Grievance Officer: Not editorially verified — find the current contact on the privacy page above before sending.

Editorial note: IRCTC is a Public Sector Undertaking — request flows through the standard Right-to-Information channel in addition to the DPDP grievance route.

Send this letter

Two steps — verify the email, then send

We don’t list this company’s Grievance Officer email yet. Look it up on the company’s privacy page (linked above), then either paste it into your email app or come back and click Copy letter.

Preview the letter

Subject

Erasure and consent-withdrawal request under DPDP Act, 2023 | IRCTC

Body

To the Grievance Officer / Data Protection Officer,
IRCTC

I am a Data Principal under the Digital Personal Data Protection Act, 2023.
Please action the following in respect of personal data IRCTC holds about me:

  1. WITHDRAWAL OF CONSENT (Section 6(4))
     I withdraw my consent to all processing of my personal data except
     processing for which you have a specific, ongoing legal obligation.
     This includes: marketing, profiling, behavioural advertising, sharing
     with affiliates and third parties, and any AI / model training.

  2. ERASURE (Section 12(3))
     Please erase all personal data you hold about me — including back-ups
     and data shared with any processor or third party — except data that
     a specific law requires you to retain. For any data you must retain,
     please tell me:
       (a) what data,
       (b) under which law,
       (c) for how long, and
       (d) confirm it will not be used for any other purpose.

  3. THIRD PARTIES (Section 8(5))
     Please forward this instruction to every Data Fiduciary or Data
     Processor with whom IRCTC has shared my data, and confirm in writing
     once each has actioned it.

Please link this request to my account using:
  • Registered email: [your email]
  • Registered phone: [+91 ...]
  • Account / customer ID: [if known]

I expect:
  • Marketing stopped within 48 hours.
  • An acknowledgement within a few business days.
  • A substantive response within 30 days.

If I do not hear back, I will proceed under Section 13 (grievance
redressal) and, if needed, file a complaint with the Data Protection
Board of India.

Sincerely,
[Your full name]
[Date]

Common questions

FAQ about deleting your IRCTC data

How long does IRCTC have to delete my data?

The DPDP Rules expect a substantive response within 30 days, with marketing stopped within 48 hours. IRCTC can keep data only where a specific law (e.g. the Income-tax Act) requires it — and must tell you exactly which data, under which law, and for how long.

Will my IRCTC account stop working?

If the personal data you asked to be erased was tied to a service feature, that feature stops. IRCTC should clearly tell you what stops — and they cannot withhold an unrelated paid service for refusing optional data.

What if IRCTC says they need to keep my data for their records?

"Our records" is not a legal obligation. Push back and ask IRCTC to name the specific law and the retention period. Most internal “record-keeping” doesn’t qualify, and a blanket refusal is grounds for a complaint to the Data Protection Board.

Can I also stop IRCTC from sharing my data with third parties?

Yes — that is exactly what Section 8(5) requires. IRCTC must forward your erasure instruction to every party they shared your data with, and confirm in writing each one has actioned it.

Other things you can do with this company

How to delete your data from IRCTC

Two steps — verify the email, then send

FAQ about deleting your IRCTC data

Related Data Principal rights

IRCTC Grievance Officer details →

See what IRCTC holds first →

If IRCTC ignores you →