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Your rights when a company collects your data

Under the Digital Personal Data Protection Act 2023, every Indian whose personal data is collected — called a Data Principal — has five statutory rights. This is the plain-English guide to using them, with copy-paste templates for the four most common requests.

The basics

What is a “Data Principal”?

The DPDP Act uses three job titles. You — the individual whose data is collected — are a Data Principal. The company that decides what to do with your data is a Data Fiduciary(everyone else calls this a “controller”). A company they hire to actually process the data is a Data Processor.

Almost every Indian-facing website, app, hospital, school, bank, insurer, shop, courier and government department is a Data Fiduciary when it comes to your personal data. Each of the five rights below applies to all of them.

The full Act is here: DPDP Act 2023 — plain-English guide.

Quick map

How a request actually moves

  1. Step 1

    Find the Grievance Officer

    Look on the company’s website — usually in the privacy policy or a “Contact us / Grievances” page. Section 8(9) requires every Data Fiduciary to publish one.

  2. Step 2

    Send the request

    Email is fine. Use one of our templates so nothing is missing — keep the original and the timestamp.

  3. Step 3

    Wait the response window

    The Rules set a reasonable response window — typically 30 days for access/correction/erasure and acknowledgement within 48 hours for withdrawal.

  4. Step 4

    Escalate if ignored

    No response, partial response, or refusal? File a complaint with the Data Protection Board →

Worth knowing

What the law puts on the other side

Companies cannot charge you for these rights

The DPDP Act doesn’t allow a fee for a normal access, correction, erasure or withdrawal request. Only “manifestly unfounded or excessive” repeated requests can be refused — and even then they have to explain why.

You have duties too

Section 15 says Data Principals should not impersonate someone else, suppress material information, or file frivolous complaints. Keep requests to your own data, and be specific — that’s all the law asks.

Children’s data has stronger protections

For a Data Principal under 18, parents or legal guardians exercise these rights on their behalf. Targeted advertising and behavioural tracking on children is banned outright by Section 9.

Penalties are real and big

The Data Protection Board can fine a Data Fiduciary up to ₹250 crore per default for failing to handle these requests — making escalation a credible threat, not a paper one.